Shipping Policy

All orders are processed and shipped on business days only, Monday through Friday, excluding major US holidays. Orders placed on Saturday and Sunday will be processed on the next business day.

Standard orders

Standard shipping on all US orders. Orders will be processed in 1-2 business days if your order is received by 2:00 pm MST, depending on product availability. Orders received after 2:00 pm MST will be processed on the next business day.

Shipping Details

Ground

Check delivery time  here. Cost depends on location. (2-7 business days)

2-day

2-3 business days via FedEx and UPS. Orders will be processed the same day the order is placed if your order is received by 2:00 pm MST, depending on product availability. Orders received after 2:00 pm MST will be processed on the next business day. 2nd Day orders may require a signature upon delivery.

Overnight

1-2 business days via FedEx and UPS. Cost depends on location. Orders will be processed the same day the order is placed if your order is received by 2:00 pm MST, depending on product availability. Orders received after 2:00 pm MST will be processed on the next business day. All overnight orders placed on Friday will not be delivered until the following Monday. Overnight orders may require a signature upon delivery.

International

3-7 business days via DHL Express. Cost depends on location. Orders will be process the same day the order is placed if your order is received by 2:00 pm MST, depending on product availability. Orders received after 2:00 pm MST will be processed on the next business day. International orders cannot be expedited.

Estimated Delivery Dates

We do our best to give you the most accurate delivery time for your packages. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information included in your shipping confirmation email. Please track your shipments, as Bella Lash is not responsible for lost or stolen packages.

Note: Estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability.

Shipping Rules & Restrictions

Overnight and 2-Day shipping methods are not available for U.S. Territories and certain locations in Alaska and Hawaii.

If you have any questions concerning the shipment of your order, you may contact our Customer Service Department via email (support@bellalash.com) or call us at  (855) 423-5525, or Chat with Customer support.

Orders shipped to P.O. Boxes and APO/FPO addresses must be sent via the United States Postal Service.

You are responsible for verifying the shipping address and may be charged in case of invalid address costs.

In rare cases that a package is refused and shipped back to Bella Lash,  the items must be received in the same condition as sent to the receiver, we will refund the customer for the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed by the carrier will be deducted from the refund amount.

INTERNATIONAL SHIPPING

Duties, Taxes, Customs & Other Fee

DHL International orders include taxes and duties in the shipping cost.  

All FedEx International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.  Bella Lash will not be responsible and can not waive any Duties and Taxes associated with your order.   

Lost or Stolen Package

We offer Bella shipping protection in the event that your package is lost or stolen.  Shipping insurance must be purchase at the time of the order for your package to be refunded, or shipped out again by Bella Lash.  Please follow the following guidelines before reporting your package lost or stolen.  

Lost - stuck in transit

• Domestic: The reported issue will be approved no earlier than 5 days and no later than 30 days from the last shipping update. 
• International: The reported issue will be approved no earlier than 20 days, and no later than 30 days from the last shipping update. 

*Customers can report an issue early but will be asked to wait. We will try and assist you in finding your package during this time.  

Stolen - marked as delivered

• The issue will be approved no earlier than 1 days, and no later than 5 days from when the order was marked delivered. 
• Stolen orders over $200 USD will require a police report. 

Damaged

• Depending on the reported damage, the issue may be approved with photos of the damaged package and item, no later than 10 days from when order was marked delivered. 

When a claim is within the timeframes above, the issue should be solved within 48 hrs. 

Product Availability

We make every effort to try and ensure that all of the merchandise we feature is in stock. In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will be fully refunded for the out of stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.

Order & Changes

To serve you better, bellalash.com will process your order immediately after you click the “Place Order” button. If the order was placed before 2:00 pm MST, you may have up to 1 hour to cancel your order without being charged.