General questions

Is Bella a Cruelty free Company?

Yes we are. None of our products are animal tested (we love them too much!)

Where is your Company based out of?

Our headquarters is proudly located in Vineyard, Utah.

How can I contact Customer Support?

Bella Lash Customer Experience is available Monday-Friday 9am-5pm MST
You may call us at +1 (855) 423-5525
You may email us at support@bellalash.com
You may text us at +1 (201) 720-4111 You may also send us a Chat at bellalash.com
Or you may contact us through Social Media @Bellalash

How can I track my package?

Once your order ships, you will receive an email with tracking details, and a tracking number. The carrier will have the most up to date information on your package.

Tracking shows my package has been delivered but I did not receive it, what do I do?

Once your order ships you will receive an email with tracking information. The carrier will have the most accurate up do date information on your package. Please track your package as Bella Lash is not responsible for lost or stolen packages.

Can I make any changes to my recently placed order?

Unfortunately once the order has been placed we are unable to make any changes due to our shipping department receiving all orders and getting them shipped out as soon as received.

Do you ship worldwide?

Of course! Our products are loved by customers around the world and we’re happy to offer worldwide shipping.
Products

How long is my adhesive bottle good for after opening?

If stored properly and for the best retention we recommend to use for about 4-6 weeks after opening.

What is the humidity and temperature for the adhesives?

All of our adhesives have a recommended humidity of 40%-60% and temperature of about 65-77 Degrees F. We have found we get the best results between this humidity and temp.

Are your Adhesives Latex Free?

Yes, all of our adhesives are Latex and formaldehyde free. They all are medical grade so you and your customers get the best use out of them.

Which adhesive works best for sensitive clients?

The Silver Sensitive adhesive works the best for those very sensitive clients.

What is the best adhesive for Volume lashing?

Any of our adhesives work fantastic for volume lashing. The choice is yours!

What is the Difference of your cleansers?

All of our cleansers are oil free and extension safe Our Deep cleanser is a gel consistency used 2-3 times a day The Lash cleanser is very thin and meant to be used daily The Detox is mainly for the lash artist to give clients a lash bath and it’s a foaming consistency. They are all great for after care!

Is the Infinity Lash Serum extension safe?

Yes, the serum is lash extension safe. Grow while you wear! It has clinically proven to strengthen and lengthen by 72% in just 4 weeks.

Are your Mascaras Extension safe?

Yes. They are water based, and rinses off easily with just water.

What is the difference of all the Mascaras?

Natural Touch is a very light which also contains our Intelliseal Perfect Touch is great for when you need a 2 week fill, and also contains our Intelliseal. Volume Touch is thicker which does not contain intelliseal

Does the Tweezer Case include Tweezers?

No, tweezers are not included in the case.

What is the Difference of the diamond Elite tweezers?

They are Gold plated with a diamond tip that allows a great grip

What are your lashes made out of?

All of our lashes are synthetic mink.

What is the difference between all of the lashes?

Classic lashes will be .15 and above Volume lashes will be .12 and under Royalty lashes are our flat lashes, they are concave at the root and will wrap around the natural lash. Cashmere lashes are also royal, but they are matte and have a split end for a much softer feel. Feathered blend lashes only come in Volume and are a mixture of multiple lengths in each strip.

Does the Nebulizer come with a charging cord?

No, it does not come with a charging cord. We recommend AA batteries.

What to do when the Nebulizer does not turn on?

Push the press button on the back, then push the nozzle (it will click) then turn on. Make sure the batteries are also facing the right way.

Am I able to request an MSDS?

MSDS are available only by request. Please reach out to Customer Experience at support@bellalash.com

Am I able to retail your products?

Absolutely! Please fill out our application for a wholesale or distributor account at bellalash.com in the Explore Programs tab. If you have any further questions please contact Customer Experience at Support@bellalash.com or call us at +1 (855) 423-5525, or Chat Icon with Customer support.
Students

Why haven’t I received my certification/ I haven’t heard anything after I submitted my requests?

- Did you send that in via Email or on the education portal?”
- You may not be pulling up in our database. Please send those photos of your models as well as a picture of your certification form to certifications@bellalashextenisons.com

My student discount code “certified10” isn’t working anymore?

We are currently in the process of switching over our certified student accounts so that code is automatically applied to your discount! Please send us your email and first and last name that corresponds with your Bella Lash account to certifications@bellalashextenisons.com and we will change your account over.

I can’t log in to my learning portal.

Please contact Bella Lash Education at +1 (855) 423-5525 extension 2 or email us at accountmangement@bellalash.com 

What’s the closest class to me?

Under the “Academy" tab Click "Find a Course" and type in your location, classes near you will appear!”

How do I sign up for a course?

You can go to our website (do everything that was written in #4) and select the class you would like to take. Click “see classes” then “course details” and pay through PayPal on our website. Or you can contact your educator and sign up through them.

How soon do I need to complete my portal?

It will expire and you will be unable to continue to work on it the day of your class.

My certificate was damaged/spelled wrong.

Please contact Bella Lash Education or email certifications@bellalashextensions.com and supply the correct the spelling if incorrect, and we will get it sent out as quickly as possible.

Can I take a Volume course before a Classic course through Bella?

How long have you been doing Classic lashes? We require at least 6 months of classic lashing before taking our volume course.

Do I need to be licensed to take a Bella Lash course?

We don’t keep track of the laws of every state so you will need to reach out to your educator and ask those questions. Usually, the answer will be yes.

What’s the price of the class?

Prices will vary. Please reach out to the educator at that location you are interested in as they have that info for you.

Is the kit included in my class cost?

Yes.

How do I become certified?

After your course is complete and you send us in five model photos and they look up to a standard we will issue a certification.

I want a refund.

Please contact your educator as Bella Lash does not take your payment. You are welcome to call Bella Lash Education to further explain your situation.

I can’t sign up for the class online.

Contact your educator and they will assist you. You can also contact Bella Lash Education at +1 (855) 423-5525 extension #2.
If you are a CTC or a partnered school please email accountmanagement@bellalash.com or call us at +1 (855) 423-5525
Question not answered? email us support@bellalash.com